Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you willingly provide. This includes your name, company name, email, phone, delivery locations, and particular specifications for your floral needs. We also collect payment details when you place orders, though it's processed securely via our payment partners.

For corporate clients, we may also obtain extra business information like company registration data, preferred delivery timelines, and budget constraints to tailor our service to your business requirements.

Our site automatically gathers certain technical details when you browse. This includes your IP address, browser category, device details, and how you move through the site. We use this information to enhance site performance and to understand how clients locate our services.

How We Use Your Information

We primarily use your information to complete orders and provide excellent customer support. This includes processing orders, coordinating deliveries, crafting bespoke arrangements according to your requirements, and communicating about your service needs.

We also use the data to enhance our services and the website experience. This helps us determine which corporate floral offerings are most valuable to clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Tide Cove Island respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when required by law.

We may share essential information with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.

We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This encompasses secure data storage, encrypted communications, and restricted access to personal information inside our organization.

Although we deploy robust security controls, no internet transmission method is completely secure. We continually update our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may access, amend, delete, or limit how your data is used.

To exercise these rights, please reach out using the contact details at the end of this policy. We will reply within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the data type and the purpose for which it was collected.

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can adjust cookie preferences in your browser settings. However, turning off certain cookies may impact site functionality. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

The site may include links to third-party websites or services. This privacy policy covers only Tide Cove Island and our site. We are not responsible for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you access via links from our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.

We invite you to periodically review this policy to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.